Terms and Conditions

(a)     These Terms and Conditions (“Terms”) govern your use of Ginger Sport products and services. Our products and services include our website (located at www.gingersport.com.au), Facebook page (located at www.facebook.com/gingersport), and any other social-media channels and apps we may use from time to time, such as—but not limited to—Instagram (known together as the “Site”).

(b)     In these Terms, a reference to “we”, “us”, and “our” means Ginger Sport Pty Ltd (ABN 89008446780) (“Ginger Sport”). A reference to “you” or “your” in these Terms is a reference to any person accessing our products and services.

(c)     These Terms set out the duties, rights, roles, and responsibilities of you and Ginger Sport.

(d)     These Terms form a binding contractual agreement between you and Ginger Sport.

(e)     By accessing our products and services, or both, you acknowledge and agree that you have had sufficient opportunity to read and understand the Terms, and you agree to comply with and be bound by them. If you do not agree to the Terms, please do not use our products and services.

(f)      We reserve the right to modify these Terms at any time. Such modification shall be effective immediately upon uploading the modified Terms to our website. Your continued use of our products and services shall be deemed to be your conclusive acceptance of the modified Terms.

This is the legal contact information for Ginger Sport:

Name: Ginger Sport Pty Ltd ATF

Address: PO Box 356, Coorparoo QLD 4151

Phone number: 07 3890 3338 or 1800 GINGER (1800 446 437)

Email: info@gingersport.com.au

Website: www.gingersport.com.au

These terms explain your rights and responsibilities when using the Ginger Sport website and Facebook page. Terms apply to your use of Ginger Sport products and services, including the Site. By continuing to use Ginger Sport products and services, including the Site, you are deemed to accept these Terms.

3.1 What you may do with the Site content

Use of our Site is for your general information and personal use, and it is not transferable.

3.2 Site content and services

These points acknowledge what you may reasonably expect from the Site.

You acknowledge and agree that:

(a)     the Site may be unavailable from time to time;

(b)     we reserve the right to alter, amend, or cease the operation of the Site at any time at our sole discretion without notice;

(c)     Ginger Sport accepts no responsibility for the accuracy of the information contained in advertisements that are placed on our Site;

(d)     Ginger Sport undertakes to ensure the accuracy of information pertaining to our goods and services contained on the Site and to update information in a timely manner.

The Site User acknowledges and agrees that although Ginger Sport will use all reasonable efforts to ensure that the Services are available, temporary interruptions of the Services available through the Site may occur. Ginger Sport shall not be liable to any person or entity for loss or damage incurred by such downtimes.

All content and services provided on or through this site are provided “as is” and “as available” for the Site User’s use. The content is provided without warranties or conditions of any kind either express or implied, including but not limited to implied warranties and conditions of merchantability, fitness for a particular purpose, or non-infringement. The Site User’s use of this site is solely at the Site User’s risk.

3.3 User conduct

These points explain how you must act when using the Site.

You represent and warrant to us that you:

(a)   will be solely responsible for all of your activities on our Site;

(b)   have the legal capacity to enter these Terms;

(c)   will not use the Site in any way that causes, or is likely to cause, the Site or access to it to be interrupted, damaged, or impaired in any way;

(d)   will not use the Site to misrepresent your identity or affiliation with any person or organisation;

(e)   will not use the Site to conduct, display, or forward details of any survey, contest, pyramid scheme, or chain letter; or use any part of our Site to send commercial messages in contradiction of the Spam Act 2003 (Cth)

(f)   will not attempt to modify, adapt, translate, sell, reverse engineer, decompile, or disassemble any portion of the Site, any associated website, or any other website.

(g)   will not hide, deface, alter, or delete any copyright symbol, trade mark, or other proprietary rights notice;

(h)   will not attempt to bypass the network firewall;

(i)   will not use any part of the Site which you are not authorised to use or devise ways to circumvent security in order to access part of the Site which you are not authorised to access. This includes, but is not limited to, scanning networks with the intent to breach and evaluate security, or both, whether or not the intrusion results in access.

(j)   will not use or attempt to use the Site for any unlawful, criminal, or negligent purpose. This includes, but is not limited to, password cracking, social engineering (defrauding others into releasing their passwords), denial-of-service attacks, harmful and malicious destruction of data, infringing the intellectual property rights of any person, injection of computer viruses, and intentional invasion of privacy.

3.4 Limited liability

These points explain to you that our liability for the information provided is limited to the fullest extent permissible.

(a)   To the full extent permitted by law, we exclude all representations, warranties, or terms (whether express or implied) relating to the content of our Site other than those expressly set out in these Terms.

(b)   Where liability cannot be excluded any liability incurred by us in relation to the use of our Site or its contents is limited as provided under theCompetition And Consumer Act 2010 (Cth).

(c)   Neither we, nor any third parties, provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information found on the Site and services offered on the Site for any particular purpose.

(d)   You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

(e)   To the full extent permitted by law, we exclude all liability in respect of loss of data, interruption of business, or any consequential or incidental damages.

(f)   We are not responsible to you or anyone else for any loss suffered as a result of damage to your or another person’s computer system or the transmission of any computer virus.

(g)   In no event shall we be liable for any indirect, punitive, special, incidental, or consequential damage (including loss of business, revenue, profits, use, privacy, data, goodwill, or other economic advantage) however it arises, whether for breach of contract or in tort, even if it has been previously advised of the possibility of such damage.

(h)   You have sole responsibility for adequate security protection and backup of data and/or equipment used in connection with your usage of the Site and Services and will not make a claim against us for lost data, re-run time, inaccurate instructions, work delays, or lost profits resulting from the use of the Site and Services.

(i)   Without limiting the foregoing, in no event will Ginger Sport’s aggregate liability to you exceed, in total, the amounts paid by you to Ginger Sport.

(j)   You indemnify and agree to keep us indemnified against any loss or damage or cost incurred by us in connection with your breach of these Terms or of any other legal obligation by you or your use of, or conduct on, our Site and Services.

(k)   These Terms are to be read subject to any legislation which prohibits or restricts the exclusion, restriction, or modification of any implied warranties, conditions, guarantees, or obligations. If such legislation applies, to the greatest extent possible, we limit our liability in respect of any claim to, at our option:

(i)   the supply of the services again; or

(ii)   the payment of the cost of having the services supplied again.

3.5 Third party websites and third party content

Our Site contains links to third party websites. We are not responsible for the operation, security levels, content, accuracy, or any other aspect of any third party website. Links to third party websites are provided solely for your convenience and do not indicate our endorsement or affiliation. Ginger Sport reserves the right to remove any links to third party sites that, in its sole discretion, finds to be in violation of the provision hereof or deemed otherwise objectionable.

3.6 Termination or suspension of use

(a)     These Terms terminate automatically if, for any reason, we cease to operate the Site.

(b)     We reserve the right to suspend or terminate your account or access to our Site at our sole discretion if we believe that you have breached these Terms.

(c)     We will endeavour to notify you of a breach of these Terms and ways in which you may remedy those breaches.

(d)     Where we have suspended or terminated your account or access to our Site, you must not attempt to circumvent this action by registering or attempting to register again under alternative username(s).

3.7 Applicable law

These points explain to you that the applicable law is that of the State of Queensland, Australia.

(a)     This Agreement, your use of this Site, and any dispute arising out of your use of this Site is governed by the laws of the State of Queensland, Australia, and each party submits to the jurisdiction of the courts of the State of Queensland, Australia unless the matter relates to any Commonwealth legislation in the various States and Territories.

(b)     Any complaint made about Ginger Sport by either a member of the public, or an employee, must be referred in the first instance to Ginger Sport. Such a complaint should be specific and in writing. Upon receipt of a complaint, Ginger Sport will use its best endeavours to respond to the complaint and resolve any matters arising from it within 14 days. If, following a response from Ginger Sport, the complaint is not resolved to your satisfaction, it may be referred for consideration by the appropriate State regulatory body.

3.8 Copyright and intellectual property

These points explain to you how we protect and assert our intellectual property rights.

(a)     The Site contains intellectual property including, without limitation, trademarks, confidential information, and copyright, together with any goodwill or reputation and intellectual property rights subsisting in those.

(a)     Nothing in these Terms constitutes a transfer of any intellectual property rights. You acknowledge and agree that, as between you and us, we own all intellectual property rights on the Site.

(b)     Copyright in the text, images, software, logos, icons, sound recordings, HTML code, content, and other copyright material in this Site is owned or licensed by us for use on this Site.

(c)     Reproduction of any material found on this Site is prohibited other than for your own personal non-commercial use, provided that the material is not altered in any way and no trademark, copyright mark, or other proprietary notice is removed from the material in question. No other use of material on the Site is permitted other than with the express written permission of the copyright holder.

(d)     Unauthorised use of the Site may give rise to a claim for damages and be a criminal offence, or both.

These points explain to you that we make every effort to keep your information secure, but at the end of the day use is at your own risk.

4.1   Security policy

(a)     Ginger Sport is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial systems, procedures, and processes to safeguard and secure the information we collect online.

(b)     We endeavour to ensure that your personal information is secure, but we will not be held responsible for any breaches of security including unauthorised access to your personal information. Your use and access of our Site is entirely at your own risk.

This section explains the terms of use when you purchase goods online from the Site.

(a)     The steps involved in ordering and paying for goods online are as follows:

(i)     Customer selects items from the online shop;

(ii)    Item is added to the customer’s cart;

(iii)   Customer proceeds to the online checkout to finalise the order;

(iv)    Customer is required to provide billing information (i.e. address, email, phone number, and a shipping address if different to the billing address);

(v)     Customer is required to confirm that they agree to the terms and conditions of sale;

(vi)   Payment by credit card is available at the online checkout; or if the customer has a voucher/credit available on their account, the customer may request an invoice for payment to be sent to them. This invoice is sent to the supplied email address. Options for payment are provided on the invoice. These include bank transfer, cheque, money order, or credit-card payment;

(vii)   Once payment has been received the order will be processed for shipping; and

(viii)   The order is shipped.

(b)     All items in our online shop are available for purchase. Customers acknowledge that the items for sale are subject to change without notice.

(c)     Ginger Sport undertakes to deliver goods purchased from our online shop in a timely manner.

(i)     Subject to point (ii) below, you acknowledge that delivery of all items can take up to two weeks to be delivered to your nominated address from the time payment is received by Ginger Sport.

(ii)    When you order a soccer kit with personalised printing of name and number on the back of the shirt, you acknowledge that this may take up to three weeks to be delivered to your nominated address from the time payment is received by Ginger Sport.

(d)   You acknowledge our refund and return policy as follows:

(i)   There are no refunds due to change of mind.

(ii)   Faulty goods must be returned to Ginger Sport within seven days of receipt of the goods.

(iii)   Returned goods must be returned in the original packaging.

(iv)   Ginger Sport warrants to replace faulty goods with a new item. Ginger Sport will not grant a refund.

(v)    You are responsible for paying postage on returned goods.

(vi)   Personalised shirts are not able to be returned.

(vii)   You undertake to provide the correct spelling for personalised shirts. Ginger Sport takes no responsibility for incorrect information provided by you, resulting in incorrect spelling on a personalised shirt.

(e)   Goods are only available for purchase and posting within Australia. This is limited to the following states and territories Queensland, New South Wales, Victoria, Tasmania, South Australia, Western Australia, Australian Capital Territory, and Northern Territory.

This section explains the terms and conditions relating to the use of Ginger Sport goods and services, such as, but not limited to: Weekly Fun Soccer, Childcare Fun Soccer, Birthday Parties, Inflatables, and events.

6.1. Products and services provided

(a)    Ginger Sport provides the following services (this list is not exhaustive):

(i) Weekly Fun Soccer

(ii) Childcare Fun Soccer

(iii) Birthday Parties

(iv) Extra Large Inflatable soccer field

(v) Hungerball Arena

(vi) Chessmates

(vii) Mini Soccer Camps

(viii) Soccer Bounce

(ix) Book A Coach

(x) Soccer Darts

(xi) Target Shot

(xii) Snookball

(xiii) 1-2-1 Fun Soccer

(xiv) Council Fun Soccer

(xv) Outside School Hours Care Program

(xvi) PCYC Outside School Hours Care Program

6.2 Trial sessions on Weekly Fun Soccer and Childcare Fun Soccer

(a)    Trial sessions for Weekly Fun Soccer are available subject to availability, and you agree to book your trial session online on the website.

(b)    Trial sessions for Childcare Fun Soccer are available subject to availability and upon request by contacting us via email or phone.

(c)    The trial session is free.

(d)    If you do not enrol after the trial session you do not pay for the trial session.

(e)    If you enrol after the trial session you do not pay for the trial session.

(f)    Subject to our discretion, there is only one trial session per new participant.

(g)    A booked trial session may be subject to change due to operational requirements, but we will contact you to rearrange if necessary.

(h)    From time to time in Childcare Fun Soccer sessions, children will be invited by Ginger Sport coaches to participate in a trial session. As the children are in the care of the childcare centre at this time, it is understood that the authority for a child to play in a trial session is given by the relevant childcare staff member.

6.2A Summary of Payment Terms, Missed Sessions, Cancellations, Non Delivery

Unless otherwise expressly stated, the following summary of our terms and conditions apply. Also read the terms & conditions in each individual service for full details.

6.2A.1 Childcare Fun Soccer

Payment required immediately: Payment is taken at the time of booking. 

Payment in advance: Payment is taken in advance for one month or remainder of a month.

Automatic billing: You are automatically billed on the first Sunday of every month.

Continuous booking: Your booking is continuous and rolls over from month to month, until such time as you cancel your booking inside your online account.

Booking cancellation: If you cancel your booking, you are entitled to play for any remaining sessions you have paid for. You are not entitled to a refund or account credit for those remaining sessions.

Missed sessions: If you miss a childcare fun soccer session for any reason, non attendance is recorded, and a makeup session is automatically added to your online account for you to use at our weekly fun soccer program. Your makeup session expires four weeks from the date of the missed session. If you do not use the makeup session, there is no makeup session under any further offer.

Medical certificate: If you miss a session, and you provide a medical certificate, you may contact us to discuss a refund for the sessions that were missed during the time the medical certificate was valid for the reasons stated on the medical certificate.  

Cancelled sessions: If we cancel a childcare fun soccer, we will give you an account credit which will be deducted from your next payment when it falls due.

Account credits: If account credits are unused after three months, they expire, and nothing further is under offer.

6.2A.2 Weekly Fun Soccer

Payment required immediately: Payment is taken at the time of booking. 

Payment in advance: Payment is taken in advance for one month (monthly payment) or a single upfront payment (pay in full). Paying in full covers up the remaining soccer sessions of the year, complemented by a personalised Ginger Sport kit, featuring your chosen name and number. No personalised soccer kit will be given for choosing to pay monthly.

Automatic billing: You are automatically billed on the first Sunday of every month if you choose to pay monthly.

Free Ginger Sport Kit (Pay in Full): Included in your free kit is: 1x Ginger Sport shirt, 1x Ginger sport shorts, 1x Ginger sport pair of socks + personalisation to go on the back of the Ginger Sport shirt featuring your chosen name and number (you will need to email us your desired name and number when registering). Please check our kit sizing in the FAQ’s here.

Receiving of Free Ginger Sport Kit: Upon registration, we will send out your free kit. We will send out an email asking for your desired size and also to capture the name and number you would like for customisation. The kit will go out by courier the week beginning Monday 15 April.

Wrong Size of Free Ginger Sport Kit: Ensuring the accurate sizing of the kit is crucial due to the customisation included. We highly recommend referencing our size guide to determine the appropriate size for your order. Please note that if an incorrect size is selected, we regret to inform you that we cannot facilitate an exchange of the kit. However, you will have the option to purchase a new kit in the correct size.

Continuous booking: This is an ongoing enrolment, and rolls over from month to month (for paying monthly). If you have paid in full, you are signed up until 7 December 2024, however, you will still need to cancel if you do not wish to continue.

At the end of the year, you will be sent an email with details for the 2025 sessions. If you would like to opt out, you will need to respond to the email or log in to your Ginger Sport account and cancel your ongoing enrolment.

Coach Changes: Coach substitutions may occur due to various reasons, primarily attributed to instances where the assigned coach is unavailable or indisposed, such as due to illness or personal leave. In such cases, we will endeavor to assign a replacement coach to ensure the continuity of sessions whenever feasible. Should there be a permanent change in coaching staff, we will promptly inform you of the alteration.

Public Holidays and School Holidays: We don’t hold sessions on public holidays and school holidays.

Booking cancellation: If you cancel your booking, you are entitled to play for any remaining sessions you have paid for. You are not entitled to a refund or account credit for those remaining sessions.

Missed sessions: You are securing your enrollment for the remainder of the month (monthly payment) or year (paid in full). In the event of absence due to personal reasons such as travel or illness, we will see you when you get back or are well enough to participate. No make up or credit will be given.

Cancelled sessions: In the event of a session cancellation, whether due to coach unavailability or inclement weather, we will facilitate a makeup session at a later date. Makeup sessions will be conveniently scheduled for dates that have not already been booked. This will likely go ahead (as much as possible) on a Saturday so that the weekly routine is maintained.

Notification of Cancelled sessions: At Ginger Sport, we prioritise timely communication regarding any session cancellations. You will receive both an email and a text message notification at least 45 minutes before the scheduled start time if a session is cancelled. In the event of inclement weather, please note that if you have not received a message, the session will proceed as planned.

Session Cancelled Ongoing: In the event of ongoing session cancellations, we are committed to offering you two alternative options. Option 1 entails relocating you to the nearest available session within your area. If this proves unfeasible, we will promptly issue you a full refund.

6.2A.3 PCYC OSHC
Registrations: You must be a current student at the school and enrolled with the PCYC program to register for the Ginger Sport program.

Payment required immediately: Payment is taken at the time of booking.  

Payment in advance: Payment is taken in advance for one month (monthly payment) or a single upfront payment (pay in full). Paying in full covers up the remaining soccer sessions of the year, complemented by a personalised Ginger Sport kit, featuring your chosen name and number. No personalised soccer kit will be given for choosing to pay monthly.

Automatic billing: You are automatically billed on the first Sunday of every month if you choose to pay monthly.

Free Ginger Sport Kit (Pay in Full): Included in your free kit is: 1x Ginger Sport shirt, 1x Ginger sport shorts, 1x Ginger sport pair of socks + personalisation to go on the back of the Ginger Sport shirt featuring your chosen name and number (you will need to email us your desired name and number when registering). Please check our kit sizing in the FAQ’s here.

Receiving of Free Ginger Sport Kit: Upon registration, we will send out your free kit. We will send out an email asking for your desired size and also to capture the name and number you would like for customisation. The kit will go out by courier the week beginning Monday 15 April.

Wrong Size of Free Ginger Sport Kit: Ensuring the accurate sizing of the kit is crucial due to the customisation included. We highly recommend referencing our size guide to determine the appropriate size for your order. Please note that if an incorrect size is selected, we regret to inform you that we cannot facilitate an exchange of the kit. However, you will have the option to purchase a new kit in the correct size.

Continuous booking: This is an ongoing enrolment, and rolls over from month to month (monthly payment). If you have paid in full, you are signed up until 7 December 2024, however, you will still need to cancel if you do not wish to continue.

Coach Changes: Coach substitutions may occur due to various reasons, primarily attributed to instances where the assigned coach is unavailable or indisposed, such as due to illness or personal leave. In such cases, we will endeavor to assign a replacement coach to ensure the continuity of sessions whenever feasible. Should there be a permanent change in coaching staff, we will promptly inform you of the alteration.

Public Holidays and School Holidays: We don’t hold sessions on public holidays and school holidays.

Booking cancellation: If you cancel your booking, you are entitled to play for any remaining sessions you have paid for. You are not entitled to a refund or account credit for those remaining sessions.

Missed sessions: You are securing their child’s enrollment for the month or remainder of the year (whichever payment term option they choose). If a child missed a session for any reason, there is no makeup session, account credit, or refund under any further offer.

Cancelled sessions: In the event of a session cancellation, whether due to coach unavailability or inclement weather, we will facilitate a makeup session at a later date. Makeup sessions will be conveniently scheduled for dates that have not already been booked, most probably last week of the term or other alternatives will be discussed. Ginger Sport can also issue a credit to your account if you pay monthly (after all available makeup sessions have been booked).

Notification of Cancelled sessions: At Ginger Sport, we prioritise timely communication regarding any session cancellations. You will receive both an email and a text message notification at least 45 minutes before the scheduled start time if a session is cancelled. In the event of inclement weather, please note that if you have not received a message, the session will proceed as planned.

6.2A.4 Everything else (including Inflatables, Hungerball, Camps, 1-2-1 Fun Soccer, Birthday Parties, Book a Coach)

Payment:

(a)   For Birthday Parties, once we confirm the booking, we require a 50% deposit. Seven days prior to the event date, we require the balance. If your booking is confirmed less than seven days before the party, we require the full amount once we confirm the booking. Your booking cannot be guaranteed until we receive payment. We may at any time change these payment terms to require full payment at the time of booking.

(b)   For camps, payment is taken at the time of booking. 

(b)   For other bookings (Inflatables, Hungerball, 1-2-1 Fun Soccer, Book a Coach), once we confirm your booking, we require the full amount seven days upon receiving the invoice.

Cancellation Policy: If you cancel or miss your booking, the following cancellation policies apply:

>10 days’ notice = full refund

<10 days’ notice, but >2 hours’ notice = credit

<2 hours’ notice = no refund, no credit.

In the case of camps, the <2 hours’ notice rule above does not apply. Instead, if you advise of your non-attendance on the same day of the missed camp session, we will issue you with an account credit.

Credit: Credit expires after 12 months.

Cancelled sessions: If we cancel your booking, we will offer you a credit to use at a later date, for the same service to the same value.

6.3 Payment terms
6.3.1 Childcare Fun Soccer: registration and fees

(a)   Subject to point (b), fees are paid one month in advance, and the total fee that is charged is based on the number of weeks in that month. 

(b)   Fees are paid in months. If you register after the start of the month, you only pay for the remaining sessions in that month.

(c)   There is a break each year over December and January. You won’t be billed during this time or on public holidays.

(d)   Subject to availability, registration and payment secures your child’s place at each of the sessions at your centre for Childcare Fun Soccer and at your selected venue, date, and time for that month and on an ongoing basis until you cancel.

(e)   Once you are registered and paid, you will secure your place ongoing until you cancel. We bill you automatically on the first Sunday of the month and we send you a reminder every month before this happens.

(f)   Last Thursday of each month and first Saturday of the month, we send you a reminder that you will be automatically billed.

(g)   Coaches will not accept cash payments at sessions.

(h)   Siblings playing on the same day at the same centre may apply for a 30% discount on fees.  Centre staff with their own children playing at their centre may also apply for a 30% discount. This is calculated automatically in the booking app.

(i)   If payment is stopped for any reason, Ginger Sport reserves the right to exclude the registered participant from sessions until payment is received.

(j)   If you wish to cancel your registration, please cancel your booking using the online booking app.

(k)   If you have cancelled your registration and wish to register again at a later date, you must complete the registration process again.

(l)   If you terminate your registration mid-month, you are not entitled to a refund or account credit for any remaining sessions, but you may keep playing for any remaining sessions you have paid for.

(m)   At our discretion, and on presentation of a medical certificate, you will be entitled to a refund for any sessions you have paid for that your child is unable to participate in for the reasons stated on the medical certificate.

(n)   If you miss a childcare fun soccer session for any reason, non attendance is recorded, and a makeup session is automatically added to your online account for you to use at our Weekly Fun Soccer program. Your makeup session expires four weeks from the date of the missed session. If you do not use the makeup session, there is nothing under any further offer. 

(o)   If Ginger Sport does not deliver a session you have paid for, we will add an account credit to your customer account, which will be automatically deducted from your fees next time they are due.

(p)   Ginger Sport will comply with any directions from the ACCC to refund, repair, or replace any goods or services provided based on the scale of reasonableness endorsed by the ACCC.

(q)   Makeup sessions terms of use: If you have been issued with a makeup session on your account, you can use it towards a Weekly Fun Soccer session. You book the makeup session in your account, and it expires four weeks from the date of your missed session. The makeup sessions cannot be exchanged for an account credit or refund. If you do not attend, there is nothing further under offer.

6.3.2 Inflatable Soccer Field hire booking and fees

(a)   If you hire Inflatable Soccer Field you will pay an hourly hire rate or rate as otherwise set out on our website or quoted by us. Generator-hire is already included in the hire rate.

(b)   For all events (including parties, inflatables, 1-2-1 Soccer, Hungerball), once we confirm the booking, we require a 50% deposit. Four weeks prior to the booking, we require the balance. If your booking is confirmed less than four weeks before the event, we require the full amount once we confirm the booking. Your booking cannot be guaranteed until we receive payment.

(c)   If you wish to cancel your booking, the following cancellation policies apply:

>10 days’ notice = full refund

<10 days’ notice, but >2 hours’ notice = credit

<2 hours’ notice = no refund, no credit.

(d)   Credit terms of use: If your account has been issued with a credit, you can use the credit on your account to purchase goods and services from us. The credit cannot be exchanged for a cash refund. The credit expires 12 months from the date the credit has been issued.

(e)   Ginger Sport provides Inflatable Soccer Field for use and hire at its sole discretion. Ginger Sport reserves the right to allow or refuse hire to whomever it so chooses.

(f)   Locality charges may apply: If the event is located further than 60 km from a base location of the Brisbane CBD.

(g)   If you wish to cancel your booking, and you have not yet paid for that booking, the following payment policies apply:

>10 days’ notice = you are not liable to pay for the booking

<10 days’ notice = you are still liable to pay for the booking in full

The cancellation policy at point (c) above applies, with regard to credit.

6.3.3 Birthday Party bookings and fees

(a)   Ginger Sport hosts its Birthday Party events at its sole discretion.

(b)   Booking dates and times are subject to availability.

(c)   Obtaining a suitable venue, and obtaining permissions to use the venue, is your sole responsibility.

(d)   For all events (including parties, inflatables, 1-2-1 Soccer, Hungerballl), once we confirm the booking, we require a 50% deposit. Seven days prior to the event date, we require the balance. If your booking is confirmed less than seven days before the event, we require the full amount once we confirm the booking. Your booking cannot be guaranteed until we receive payment. We may at any time change these payment terms to require full payment at the time of booking.

(e)   If you wish to cancel your booking, the following cancellation policies apply:

>10 days’ notice = full refund

<10 days’ notice, but >2 hours’ notice = credit

<2 hours’ notice = no refund, no credit.

(f)   Credit terms of use: If your account has been issued with a credit, you can use the credit on your account to purchase goods and services from us. The credit cannot be exchanged for a cash refund. The credit expires 12 months from the date the credit has been issued.

(g)   Locality charges may apply: If the event is located further than 60 km from a base location of the Brisbane CBD.

(h)   If you wish to cancel your booking, and you have not yet paid for that booking, the following payment policies apply:

>10 days’ notice = you are not liable to pay for the booking

<10 days’ notice = you are still liable to pay for the booking in full

The cancellation policy at point (e) above applies, with regard to credit.

(i) 10% off for weekday bookings from 4pm applies to the Birthday Party component of the booking only and is subject to availability. 10% off for weekday parties does not apply to inflatable hire.

6.3.4 Soccer Bounce, Soccer Darts, Soccer Target Shot, Soccer Snookball, and Hungerball hire booking and fees

(a)   If you hire Soccer Bounce, Soccer Darts, Soccer Target Shot, Soccer Snookball, or Hungerball you will pay an hourly hire rate. Generator-hire is already included in the hire rate.

(b)   For all events (including parties, inflatables, 1-2-1 Soccer, Hungerball), once we confirm the booking, we require a 50% deposit. Four weeks prior to the booking, we require the balance. If your booking is confirmed less than four week before the event, we require the full amount once we confirm the booking. Your booking cannot be guaranteed until we receive payment.

(c)   If you wish to cancel your booking, the following cancellation policies apply:

>10 days’ notice = full refund

<10 days’ notice, but >2 hours’ notice = credit

<2 hours’ notice = no refund, no credit.

(d)   Credit terms of use: If your account has been issued with a credit, you can use the credit on your account to purchase goods and services from us. The credit cannot be exchanged for a cash refund. The credit expires 12 months from the date the credit has been issued.

(e)   Ginger Sport provides Soccer Bounce, Soccer Darts, Soccer Target Shot, Soccer Snookball, and Hungerball for use and hire at its sole discretion. Ginger Sport reserves the right to allow or refuse hire to whomever it so chooses.

(f)   Locality charges may apply: If the event is located further than 60 km from a base location of the Brisbane CBD. 

(g)   If you wish to cancel your booking, and you have not yet paid for that booking, the following payment policies apply:

>10 days’ notice = you are not liable to pay for the booking

<10 days’ notice = you are still liable to pay for the booking in full

The cancellation policy at point (c) above applies, with regard to credit.

6.3.5 Public Holiday Bookings

(a)   A 10% surcharge will be added to all bookings made on public holidays.

6.3.6 Allocation of coaches

(a)   Allocation of coaches to sessions and services is at the sole discretion of Ginger Sport. If a customer has a preference for a particular individual coach, and the customer has been allocated a different coach, this preference is under no circumstances grounds for a refund or credit.

6.3.7 Book a Coach bookings and fees

(a)   These terms apply to both regular and one-off Book a Coach bookings.

(b)   A regular booking is one where more than one Book a Coach session is booked at the time of booking.

(c)   Ginger Sport holds Book a Coach at its sole discretion.

(d)   Booking dates and times are subject to availability.

(e)   Pricing for regular Book a Coach bookings is based on the number of sessions initially booked. If any of those regular sessions are cancelled after we issue our invoice, we will adjust the price to account for the revised number of sessions. The customer will be liable for any shortfall owing.

(f)   Some Book a Coach bookings are invoiced in arrears on the first Saturday of each month, covering sessions in the previous month. Others are not invoiced in arrears. Some bookings are invoiced in advance. Payment is due within 7 days of the date of the invoice or before the session takes place, whichever comes first.

(g)   If payment is not received by Ginger Sport when it is due, Ginger Sport reserves the right to suspend further Book a Coach sessions until payment is received.

(h)   If you wish to cancel your booking, the following cancellation policies apply:

>10 days’ notice = full refund

<10 days’ notice, but >2 hours’ notice = credit

<2 hours’ notice = no refund, no credit.

(i)   If you make a Book a Coach booking, and you cancel that booking with less than 10 days’ notice, and you have not yet paid for that booking when you cancel it, then you are still liable to pay for the booking in full. The above cancellation policy will apply to your account, depending on how much notice you give.

(j)   If you have regular Book a Coach bookings, and you wish to cancel your booking, we require at least 10 days’ notice of cancellation.

(k)   Credit terms of use: If your account has been issued with a credit, you can use the credit on your account to purchase goods and services from us. The credit cannot be exchanged for a cash refund. The credit expires 12 months from the date of the original booking.

(l)   If you wish to cancel your booking, and you have not yet paid for that booking, the following payment policies apply:

>10 days’ notice = you are not liable to pay for the booking

<10 days’ notice = you are still liable to pay for the booking in full

The cancellation policy at point (h) above applies, with regard to credits.

6.3.8 Soccer Camp & Chessmates: registration and fees

(a)    Ginger Sport holds Soccer Camp and Chessmates at its sole discretion.

(b)    Booking dates and times are subject to availability.

(c)    When you book online, you are automatically billed and payment is required immediately.

(d)    If payment is not received by Ginger Sport before Soccer Camp and Chessmates, Ginger Sport reserves the right to exclude the registered participant from the session.

(e)    Credit terms of use: If your account has been issued with a credit, you can use the credit on your account to purchase goods and services from us. The credit cannot be exchanged for a cash refund. The credit expires 12 months from the date of the original booking.

6.3.9 1-2-1 Soccer bookings and fees

(a)    These terms apply to both regular and one-off 1-2-1 Soccer bookings.

(b)    A regular booking is one where more than one 1-2-1 Soccer session is booked at the time of booking.

(c)    Ginger Sport holds 1-2-1 Soccer at its sole discretion.

(d)    Booking dates, times, and coaches are subject to availability.

(e)    For all events (including parties, inflatables, 1-2-1 Soccer, Hungerball), once we confirm the booking, we require a 50% deposit. Four weeks prior to the booking, we require the balance. If your booking is confirmed less than four weeks before the event, we require the full amount once we confirm the booking. Your booking cannot be guaranteed until we receive payment.

(f)    If you wish to cancel your booking, the following cancellation policies apply:

>10 days’ notice = full refund

<10 days’ notice, but >2 hours’ notice = voucher

<2 hours’ notice = no refund, no voucher.

(g)    If you make a booking, and you cancel that booking with less than 10 days’ notice, and you have not yet paid for that booking when you cancel it, then you are still liable to pay for the booking in full. The above cancellation policy will apply to your account, depending on how much notice you give.

(h) Voucher terms of use: If your account has been issued with a voucher, you can use the voucher on your account to purchase goods and services from us. The voucher cannot be exchanged for a cash refund. The voucher expires 12 months from the date of the original booking.

(i) If you wish to cancel your booking, and you have not yet paid for that booking, the following payment policies apply:

>10 days’ notice = you are not liable to pay for the booking

<10 days’ notice = you are still liable to pay for the booking in full

The cancellation policy at point (f) above applies, with regard to vouchers.

(j) Cancelled sessions are not transferable to any other Ginger Sport session.

(k) Your chosen venue must be fit for purpose and be safe for coach and participant.

6.3.10 Council Programs bookings, fees, release, waiver, and consent

(a)    If you register and pay for a Council session, and you miss that session for any reason, there is no refund, credit, or makeup session under any further offer.

(b)    By participating in Council sessions, you understand that your child is participating at their own risk and acknowledge and accept the level of risk consequent with the activity.  

(c)    You acknowledge that you waive all of the legal rights of action against the providing Council and Ginger Sport from any claim, for loss, damage, injury, death, or permanent disability howsoever arising and incidental to yourself (or your children, or grandchildren, or other children under your care) attending at and/or participating in an activity. 

(d)    This waiver includes, but is not limited to, liability for any negligent or tortious act or omission, breach of duty, breach of contract, or breach of statutory duty on the part of the Council or Ginger Sport.

(e)    You release the Council and Ginger Sport its assigns, its employees, or agents from all such claims. This release shall extend to and include the Council and the promotion organiser, partners, managers, officers, agents, contractors, any club, organisation, and volunteers including medical and paramedical personnel appointed for the activities, the owners’ licensees, and occupiers of land on which the activities or any part of it are conducted or which is involved directly or indirectly with the activities in any manner whatsoever and promoters, sponsors, and activities organisers. 

(f)    This release and indemnity continues forever and binds your heirs, executors, personal representative, and assigns.  

(g)    You give full consent for the Council to use your child’s images and/or personal information in any or all promotional and marketing campaigns and any other printed and or audio-visual or website material relating to the Council.

(h)    You acknowledge that you have read, understood, and provide the above release, waiver, and consent.

(i)    On receiving an invoice or request for payment, you agree to pay the amount owing in the timeframes stipulated, and you acknowledge that if you do not pay the amount owing in the timeframe your registration may be refused.

6.4 Cancelled sessions, non-delivery, or missed sessions

6.4.1 Cancelled sessions or non-delivery – If Ginger Sport does not deliver a Childcare Fun Soccer session you have paid for, Ginger Sport will add a make up session to your account that you can use in any of our Weekly Fun Soccer sessions. If Ginger Sport does not deliver a Weekly Fun Soccer session you have paid for, Ginger Sport will organise a make up session that may be at a different day and time as your regular session.

6.4.2 Missed sessions – Childcare Fun Soccer – If you miss a childcare fun soccer session for any reason, non attendance is recorded, and a makeup session is automatically added to your online account for you to use at our weekly fun soccer program. Your makeup session expires four weeks from the date of the missed session. If you do not use the makeup session, there is nothing under any further offer. 

6.4.3 Missed sessions – Weekly Fun Soccer – If you miss a weekly fun soccer session for any reason, there is no makeup session, account credit, or refund under any further offer. 

6.4.4 Public holidays – Ginger Sport does not hold sessions on public holidays. If a session falls due on a public holiday the session is not rescheduled. There is no session, and you are not charged for that session.

6.4.5 School holidays – Ginger Sport does not hold Weekly Fun Soccer sessions on school holidays. There is no session, and you are not charged for that session.

6.4.6 Cancelled or missed sessions: Book a Coach

(a)   Weather – If a Ginger Sport coaching session is cancelled due to poor weather conditions, you will be entitled to a makeup session. 

(b)   Public holidays – Ginger Sport does not hold sessions on public holidays. If a session falls due on a public holiday the session is not rescheduled. There is no session, and you are not charged for that session.

(c)   If you wish to cancel your booking, the following cancellation policies apply:

>10 days’ notice = full refund

<10 days’ notice, but >2 hours’ notice = credit

<2 hours’ notice = no refund, no credit.

(d)   Credit terms of use: If your account has been issued with a credit, you can use the credit on your account to purchase goods and services from us. The credit cannot be exchanged for a cash refund. The credit expires 12 months from the date of the original booking.

(e)   If you wish to cancel your booking, and you have not yet paid for that booking, the following payment policies apply:

>10 days’ notice = you are not liable to pay for the booking

<10 days’ notice = you are still liable to pay for the booking in full

The cancellation policy at point (c) above applies, with regard to credit.

6.4.7 Makeup session policy: Book a Coach

(a)   Makeup sessions, if offered, must be taken within three months of your cancelled Book a Coach session. If you do not take a makeup session within this time, there is no makeup session under any further offer.

(b)   Please be aware that any makeup session offered may be at a different day and time.

(c)   We will endeavour to effect a mutually convenient makeup session, but we are not able to guarantee that the makeup session offered will be at the same day and time.

(d)   No refunds or credits are available in place of a makeup session.

(e)   It is your responsibility to contact Ginger Sport to arrange a makeup session.

(f)   Session forfeiture: When you book a makeup session, your confirmed booking is reserved in that makeup session and takes up a space. If you:

  • decide prior to the session that you no longer want to take the session, you must give a minimum 24 hours notice. If you give less notice, the session is forfeited.
  • choose not to proceed with the session you booked into, and you give no notice, the session is forfeited.

(g)   If any of the children miss the Book a Coach session, and the session has not been cancelled by Ginger Sport, there is no makeup session under offer. If the organiser wishes to cancel a session, see the cancellation policy at 6.4.5 above.

6.4.8 Cancelled or missed sessions: Soccer Camp & Chessmates

(a)   Weather – If a Ginger Sport Soccer Camp or Chessmates session is cancelled due to unsafe weather conditions, you will be entitled to a voucher. The determination of unsafe weather conditions is at the discretion of Ginger Sport.

(b)   Non-delivery – If Ginger Sport does not deliver a session, for reasons other than unsafe weather conditions, you are entitled to a voucher.

(c)   If you cancel your booking, the following cancellation policies apply:

>10 days’ notice = full refund

<10 days’ notice, but >2 hours’ notice = credit

<2 hours’ notice, but notice received on same day as camp = credit.

(a)   Ginger Sport and all Ginger Sport coaches care for the health and safety of all participants and parents who attend sessions, and we follow a comprehensive first-aid procedure in the event of an injury or illness.

(b)   Ginger Sport coaches are encouraged to have a current certification in CPR and first aid. All coaches carry a first-aid kit. More information is available in our Risk Management policy (https://www.gingersport.com.au/policy/risk-management/).

(c)   By registering and booking with Ginger Sport, you acknowledge that Ginger Sport takes no responsibility for personal loss or injury sustained during Ginger Sport sessions.

(d)   All children remain the responsibility of parents or guardians during sessions. In so doing, you warrant that the child in your care:

(i)   will wear appropriate clothing and footwear.

(ii)   will adhere to sunsmart guidelines, including wearing sunscreen and a sunsmart hat;

(iii)  will bring and consume water sufficient for rehydration;

(iv)   will not attend if they are unwell. This includes communicable, contagious, or notifiable illnesses;

(v)    is not left unattended by you at any Ginger Sport session, service, or event at any time, unless a permission slip has been (1) completed and signed by the participant’s caregiver, and (2) approved by and given to the Ginger Sport coach.

(e)   In childcare sports, when the Ginger Sport coach is facilitating the session, the children remain in the care of the centre staff at all times. All childcare centres have a duty of care (i.e. a moral and legal obligation) to provide a staff member to supervise every session.

(f)   In outside-school-hours care (OSHC), when the Ginger Sport coach is facilitating a session (e.g. Weekly Program), the children remain in the care of the OSHC staff at all times. OSHC staff are responsible for escorting the children to the session, collecting the children from the session, and returning them to OSCH or their parent/carer. Ginger Sport staff are not responsible for collecting or returning the children to or from OSHC. An OSHC supervisor must be present at the session for its duration. The only exception to this is where a parent/carer has signed a waiver granting their permission to OSHC staff to leave the child unsupervised at the Ginger Sport session. OSHC staff agree to supply the signed permission from the parent/carer of each child—to any Ginger Sport staff member—upon request.

(g)     Ginger Sport reserves the right to exclude a participant for any reason or any time period it deems fit under these terms, including behaviour considered by Ginger Sport to be illegal, disruptive, unruly, or dangerous.

(h)    To ensure the safety of all participants at all times, an upper limit of 15 people inside the inflatable at any one time may be enforced at the coach’s discretion.

(a)     From time to time Ginger Sport may take photos or videos of coaching sessions to support the ongoing development of coaching delivery. This material may also be used in the marketing and advertising of Ginger Sport services.

(b)     If you wish for your child not to be photographed, videoed, or their image to be used in marketing, please inform Ginger Sport when registering.

(a)    Generator cost already included: If your prize includes an inflatable (e.g. Soccer Bounce, Soccer Darts, Snookball, Target Shot, or Inflatable Soccer Fields), the cost of the generator is already included.

(b)    Locality charges may apply: If the winner is located further than 60 km from a base location–in either Brisbane, Sunshine Coast, Gold Coast, or Toowoomba–delivery of the prize will incur an additional locality charge.

(c)    Extras not included in prize: Items not included in the prize may be requested, at additional cost to the prize winner.

(d)    Value of prizes: The stated maximum value of a prize includes the cost of providing that service only. It does not include the cost of the service plus additional goods up to the maximum value.

(e)    Entry conditions: The acceptable method of entry for some competitions may be either online or offline (via hard-copy entry form). Specified entry requirements may differ, for each method of entry, for the same competition.

(f)    Acceptance of Terms and Conditions: Acceptance of the prize means that you accept these Terms and conditions. If you do not accept these Terms and Conditions, you forfeit the prize.

(a)     Ginger Sport undertakes to respond to inquiries within one to four business days.

(b)     Ginger Sport undertakes to respond to complaints within one to two business days.

(c)     As a first point of contact, complaints are dealt with by one of the Ginger Sport administration staff. If a satisfactory resolution is not reached, the complaint will be escalated to the Office Manager.

(a)     Ginger Sport has a comprehensive Privacy policy, available at this link (https://www.gingersport.com.au/policy/privacy/).

(b)     In summary, Ginger Sport warrants to you that we take your privacy seriously. We do not sell, trade, or otherwise transfer to outside or third parties your personally identifiable information.

(c)     Ginger Sport delivers its goods and services using a combination of onsite and virtual administration staff and contractors. All staff are bound by the same privacy provisions.

(a)     Ginger Sport has a comprehensive Risk Management policy, available at this link (https://www.gingersport.com.au/policy/risk-management/).

(b)     In summary, our policy aims to identify potential risks, and thus minimise the potential adverse effects that these risks may pose to our clients and our business should they occur. The implementation of our policy also aims to create an expected and endemic culture of safe behaviour within Ginger Sport.

(a)     By using the Site, the Site User accepts that communication with us will be mainly electronic. We will contact the Site User by email or provide the Site User with information by posting notices on the Site.

(b)     The Site User acknowledges that all contracts, notices, information, and other communication we may provide electronically complies with any legal requirements that such documents are in writing.

(c)     Notice will be deemed received and properly served immediately when posted on the Site, 24 hours after an email is sent, or three days after the date of posting any letter. As proof of service, it is sufficient that:

(i)     For letters, the letter was properly addressed, stamped, and placed in the post; and

(ii)    For emails, the email was sent to the specified email address.

(a)     If Ginger Sport fails, at any time, to insist upon strict performance of the Site User’s obligations under these Terms, or if we fail to exercise any of the rights and remedies we are entitled to under these Terms, this will not constitute a waiver of such rights or remedies, and it will not relieve the Site User from compliance with the Site User’s obligations.

(b)     If we waive a default, it does not constitute a waiver of any subsequent defaults.

(c)     No waiver is effective unless it is expressly stated by Ginger Sport to be a waiver and is communicated to the Site User in writing as per clause 12.

Ginger Sport shall be under no liability to the Site User in respect of anything that, if not for this provision, would or might constitute a breach of these Terms, where this arises out of circumstances beyond Ginger Sport’s control, including but not limited to:

(a)     Acts of God;

(b)     Natural disasters;

(c)     Sabotage;

(d)     Accident;

(e)     Riot;

(f)     Shortage of supplies, equipment, and materials;

(g)     Strikes and lockouts;

(h)     Civil unrest;

(i)     Computer hacking; or

(j)     Malicious damage.

If any court decides that any of the provisions of these Terms are invalid, unlawful, or unenforceable to any extent, that term will, to that extent only, be severed from the remaining terms. The rest of these Terms will continue to be valid.

(a)     These terms, and the documents expressly referred to in them, constitute the entire agreement between the Site User and Ginger Sport, and supersede all previous discussions, correspondence, negotiations, previous arrangements, understanding, or agreement between Ginger Sport relating to the Services.

(b)     The Site User and Ginger Sport each acknowledge that, in entering into these Terms, neither Ginger Sport nor the Site User relies on, and subsequently will have any remedies for, any representation or warranty that is not set out in these Terms.

(a)     Ginger Sport reserves the right, in Ginger Sport’s discretion, to correct any errors or omissions in any part of the Site and Services. Ginger Sport may restrict access to parts or the entire Site and Services at any time, including, but not limited to, Content, certain features and Services, hours of availability, and equipment needed for access or use, without notice or liability.

(b)     Any material on the Site and Services may be out of date at any given time and Ginger Sport is under no obligation to update such material.

(c)     Ginger Sport reserves the right, in Ginger Sport’s sole discretion, to change, modify, add, or remove any part of these Terms, in whole or in part, at any time. Notification of the changes to these Terms will be posted on the Site and will be effective immediately, unless expressed otherwise.

(d)     It is the Site User’s sole responsibility to periodically check these Terms for any changes. If the Site User does not agree with any of the changes to these Terms, it is the Site User’s sole responsibility to unsubscribe from the Site and Services. The Site User’s continued use of the Site and Services will be deemed as the Site User’s acceptance thereof.

(e)     Ginger Sport may assign or sublicense any of Ginger Sport’s rights or obligations under these terms and conditions at any time, without obtaining the Site User’s consent.